Information We Collect
We may collect the following types of information when you use the app:
- Company or business name
- User name and profile information
- Mobile number and email address
- Customer details added by users
- Service visit and follow-up records
- Appliance and service history details
- Photos uploaded during service visits
- Device information and app usage data
How We Use Your Information
We use the collected information to:
- Provide and improve app services
- Manage customer and service records
- Enable technician assignments and team collaboration
- Send reminders and notifications
- Improve app performance and security
- Provide customer support
Data Storage & Security
We implement appropriate security measures to protect your data against unauthorized access, loss, misuse, or disclosure. However, no digital platform can guarantee 100% security.
Data Sharing
We do not sell, rent, or trade your personal information to third parties. Your information may only be shared:
- With authorized technicians within your company account
- When required by law or legal authorities
- With secure cloud infrastructure providers for app functionality
User Content & Customer Data
Users are responsible for the customer information and service records they add to the application. Service Diary acts only as a platform for managing such information.
Permissions Used
The application may request the following device permissions:
Data Retention
We retain your information as long as your account remains active or as required to provide services. Users may request deletion of their account and associated data at any time.
Third-Party Services
The app may use the following trusted third-party services to deliver core functionality:
Children's Privacy
Service Diary is not intended for use by children under the age of 13. We do not knowingly collect information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns regarding this Privacy Policy, reach us at: